Refund & Returns Policy

Our 90-day money-back guarantee

We want you to be happy with your order. If you are not satisfied, contact us within 90 days of delivery of your first order and we will arrange a refund — no complicated hoops.

How to start a return or refund

Email support@ritora.shop with your order number and a short note about the issue. We will confirm next steps and, where a return is needed, provide instructions.

Refund method and timing

Approved refunds are issued to your original payment method. Once processed, it typically takes 5–10 business days for the amount to appear, depending on your bank or card provider.

Exchanges

If you would prefer a different product instead of a refund, let us know and we will help arrange an exchange where possible.

Damaged, incorrect, or defective items

If an item arrives damaged, incorrect, or defective, contact us within 14 days of delivery with a photo where possible and we will replace it or refund it at no cost to you.

Subscription orders

Cancelling a subscription stops future charges but does not automatically refund an order that has already shipped; the guarantee above still applies to your first order. See our Subscription Terms.

Items we cannot accept back

For health and safety reasons we cannot resell opened consumable products, so returns of used product are handled under the guarantee above rather than by resale. Please do not send items back before contacting us.

Your statutory rights

Nothing in this policy affects any mandatory consumer rights you have under the law of your country, including any statutory right to cancel or return.