Shipping & Delivery

Order processing

Orders are processed on business days (excluding weekends and public holidays). We aim to dispatch within 1–2 business days; during sales or peak periods processing may take a little longer.

Dispatch and carriers

We ship using tracked services from established carriers. Once your order leaves our warehouse you receive a confirmation email with a tracking link.

Delivery estimates

An estimated delivery window for your address is shown at checkout. Estimates are provided by our carriers and are not guarantees — actual times can vary with destination, customs, and carrier conditions.

Shipping costs and free shipping

Any shipping fee is calculated and shown at checkout before you pay. Orders at or above the free-shipping threshold shown at checkout qualify for free tracked shipping, priced in EUR.

International shipping, duties and taxes

For destinations outside our home market, import duties or taxes may be charged by your local authorities on delivery and are your responsibility. Any such charges are separate from the amount you pay us at checkout.

Tracking your order

Use the link in your dispatch email to follow your parcel. If tracking has not updated for several business days, contact us and we will investigate.

Delays

We are not responsible for delays caused by carriers, customs, weather, or events outside our control, but we will always help you follow up on a delayed parcel.

Incorrect address or undeliverable parcels

Please check your address carefully at checkout. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery (a re-shipping fee may apply) or a refund of the items.

Lost or damaged in transit

If your order is lost or arrives damaged, contact support@ritora.shop within 14 days of the expected or actual delivery date and we will make it right.